Delivery & returns

I make prints to order twice a week on Mondays and Wednesdays. Parcels are dispatched on Tuesdays and Thursdays. You will receive a confirmation when your order has been dispatched.

Prints are carefully wrapped in acid free tissue paper and dispatched in a cardboard roll or stiff envelope, depending on size and destination.

Delivery is made using Royal Mail.

Please note that international deliveries from the UK are currently subject to customs checks and delays outside our control. For example, deliveries to some parts of the USA can take 3-4 weeks to arrive.

European delivery

All deliveries to Europe are now subject to VAT. I have reduced our prices by 20% in order to mitigate any charges you may be faced with when receiving orders from Ellipress. At the moment the situation is too complicated for us to pay VAT on your behalf and for that I apologise.

Our current delivery prices

The price shown below are rough guides only. Orders are calculated at checkout using the weight of the prints.

Some items like books or framed prints will be dispatched separately and the shipping cost will be added to the other items shipping costs at checkout. It might be more prudent to order these separately.

NB Tracked and Signed might not be fully implemented at the destination due to the pandemic.

Print delivery

Region Type Price Weight (g)
United Kingdom Second Class £2.60  <250
United Kingdom
Second Class
£5.70 >250
United Kingdom First Class Signed For £4.50 <250
United Kingdom First Class Signed For £6.90 >250
Europe International Tracked & Signed from £10.10 >250
Europe International Tracked
 & Signed
from £14.60 <250
Europe
International Tracked
 & Signed
from £18.30
>500
Rest of the World (World Zone 1) International Tracked
 & Signed
£11.40 >250
Rest of the World (World Zone 1) International Tracked
 & Signed
£15.30 <500
Rest of the World (World Zone 1)
International Tracked
 & Signed
£29 >500
Australasia (World Zone 2) International Tracked
 & Signed
£12.50 <250
Australasia (World Zone 2) International Tracked
 & Signed
£16.80 <500
Australasia (World Zone 2)
International Tracked
 & Signed
£34.30 >500
USA (World Zone 3) International Tracked
 & Signed
£11.60 <250
USA (World Zone 3) International Tracked
 & Signed
£16.40 >250
USA (World Zone 3)
International Tracked
 & Signed
£36.80 >500

Framed print delivery

The price shown below are rough guides only. Orders are calculated at checkout using the weight of the order. I currently only send all International orders using Tracked & Signed services.

Region Type Price Weight (kg)
United Kingdom First Class £8.30
United Kingdom First Class Signed For £9.50
Europe International Tracked  £18.00 <1
Europe International Tracked £19.40 >1
Rest of the World (World Zone 1) International Tracked  £21.65 <1
Rest of the World (World Zone 1) International Tracked £25.35 >1
Australasia (World Zone 2) International Tracked £30.80 <1
Australasia (World Zone 2) International Tracked £38.00 >1
USA (World Zone 3) International Tracked £32.90 <1
USA (World Zone 3) International Tracked £41.00 >1

Returns

If, for some reason, you are not happy with your order, please contact us within 14 days of the order being placed.

You will be asked to return the unused item along with the order form. Once received, we will then issue a refund for the original purchase and delivery charge, if any. Courier costs will not be refunded.

Damage

If your print arrives in less than perfect condition, please contact us immediately with photos of the offending item.

We will send a replacement immediately where we can, or arrange a full refund if this is not possible.